United Pipe & Steel Enhances Customer Experience

Submitted on: Wed, 10.19.2016 06:51pm - Annie Eissler |
United Pipe & Steel Enhances Customer Experience

Wow. Great to see the article on "New Frontiers with United Pipe & Steel" on The Wholesaler.

Over the last two years, United Pipe & Steel has invested heavily in technology, people, and geographic expansion as they seek to enhance customer experience and build a solid foundation for growth.

On the technology front, United Pipe & Steel went live with Epicor's Prophet 21 system in November 2016, and we are thrilled that they chose MITS as their business intelligence solution for P21!

"With our old system it was tough to get the data to understand business drivers in a timely manner. With P21, we have information at our fingertips."
-Lee Goldman, Director of IT, United Pipe & Steel

United Pipe & Steel also invested in Roadnet, a transporation management tool that is helping them better manage fleets, routes, deliveries, and boost customer satisfaction. And they are investing heavily in their people with professional development programs, while making strategic investments in new geographic markets.

I agree with the article's author, Danielle Galian, United Pipe & Steel is one to watch!