Join us on an important mission

At MITS we have a simple mission, to help our customers make better business decisions. While the mission is simple, we believe it to be incredibly important. To achieve it, we hire people who are passionate about what they do, and deliver world-class software that gets the job done. Sound good?

Learn more about what makes MITS a rewarding place to work and take a look at our current openings to see if one’s a good fit for you.

Current Job Openings

PRODUCT SUPPORT SPECIALIST

MITS, an established leader in reporting and business intelligence solutions for the Wholesale Distribution market, is growing and we need a bright and passionate Product Support Specialist to join our team. If you enjoy learning new technologies, solving technical puzzles, and interacting with customers, this position may be for you. In this position, you will have the opportunity to learn and support our software stack which is leveraged for helping businesses make proactive, informed decisions with their data. We foster a highly productive yet enjoyable working environment with a tight-knit team. You will be joining a team of smart, motivated individuals who are excited to collaborate with and learn from each other and our customers. We hire creative people and provide the tools and the right balance of direction and freedom that is needed to provide technical support on software that they can be proud of. If this sounds like you, let’s talk.
 
POSITION SUMMARY:
The Product Support Specialist position is an integral part of the MITS technical team and is responsible for supporting customers with use of our products and solutions. You will have the opportunity to ramp up on all areas of our n-tier technology stack that is utilized for the business intelligence reporting, analytics, and data visualization solutions that we deliver to ERPs and other operational systems. The solutions we implement provide customers with insight into their data and allows for better business decisions to be made.
 
RESPONSIBILITIES

  • Investigate, document, and troubleshoot incoming support requests from various sources including email, telecom, discussion boards, etc.
  • Troubleshoot and resolve issues by providing guidance to customers through email and/or telecom communications
  • Resolve issues on customer’s system through remote connectivity
  • Participate on design specification and technical documentation reviews from a customer’s perspective
  • Maintain SLA on support response times, time to resolution, and customer satisfaction.
  • Contribution to continuous refinement and development of the support team through  process improvements and use of technologies where appropriate
  • Establish, maintain, and increase client satisfaction by providing professional and courteous services during support engagements

EXPERIENCE REQUIREMENTS

  • Minimum of 3 years of technical support experience in a software development environment
  • Deep knowledge and understanding of Technical Support methodologies, best practices, and tool sets.
  • Proven track record on supporting software packages
  • Experience with troubleshooting and providing technical assistance through various mediums including emails, telecom, discussion boards, etc.
  • Experience with supporting n-tiered applications utilizing web server, browser, database, and platform technologies
  • Familiarity and ability to work within an Agile development environment
  • Ability to research, make recommendations, and implement tools to improve processes in the Support department

Experience with any of the following technologies is a bonus:

  • Java, Java Script, HTML, and CSS
  • Apache and Microsoft IIS web and application servers
  • HTTP, Telnet, SSH, and other communication protocols
  • Database platforms including Apache Derby, PostgreSQL, Rocket UniVerse and UniData, Microsoft SQL Server, IBM DB2, Oracle, and MySQL
  • OS platforms including Windows Server, Red Hat Linux, and AIX
  • VPN and terminal connectivity tools including Cisco, SonicWALL, Microsoft, etc.

SKILL/ABILITY REQUIREMENTS

  • Ability to ramp up and understand complex architecture and be able to accurately communicate technical material to audiences at different technical levels
  • Clear written and verbal communication and interpersonal skills
  • Strong analytical and problem solving skills with ability to think outside the box
  • Attention to detail, ownership, and pride in delivering quality work
  • Ability to work independently and collaborate in a small team environment

COMPENSATION
Salary will be based on skills and experience. MITS includes a competitive compensation package that provides 100% company paid health, dental, and vision coverage for you and your family, nine paid holidays, 401k matching, paid time off, and a free public transit card. This is a full-time on-site position in our downtown Seattle office.

If you think this position is a match for your passion and experience, send a resume and cover letter to jobs@mits.com.

PROFESSIONAL SERVICES CONTRACTOR

MITS, an established leader in reporting and business intelligence solutions for the Wholesale Distribution market, is growing and we need a Professional Services Contractor to join our tight knit team. Are you passionate about helping businesses make proactive, informed decisions with their data and want to work on creating solutions that synthesize and translate business data needs into reports, charts, and other creative visualizations? Are you equally as talented at design and development as you are at business analysis and communication? If you have the raw talent and are keen on collaborating with our team of seasoned subject matter experts on honing your business intelligence skills and delivering solutions to customers, let’s talk.

POSITION SUMMARY:
The Professional Services Contractor role is an integral part of the Professional Services Team and is responsible for fulfilling customer service requests which focus around the maintenance and enhancement of existing BI solutions through cubes, reports, dashboards, and scorecards using the MITS reporting and analytics platform and the data from our customers’ ERP systems. The solutions we provide allows our customers to gain insight into their data to make better business decisions across their organizations.

WHY APPLY?
You will be joining a tight knit team of smart and motivated individuals who are excited about collaborating with each other and our customers on their passion of business intelligence.

RESPONSIBILITIES

  • Consult with customers to qualify requirements for their services requests
  • Maintenance and implement enhancements of existing BI solutions based on customer requests
  • Handle escalation of issues from Support to our Professional Services team
  • Serve as a technical resource during the pre-sales phase
  • Maintain time tracking and categorizations of work being performed against service requests
  • Provide feedback on opportunities to enhance toolsets and processes to streamline services work

EXPERIENCE REQUIREMENTS

  • 2-3 years of experience with SQL
  • 2-3 years of experience of working with enhancing and designing reports and dashboards with reporting platforms
  • Experience with data manipulation via scripted or programming languages
  • Experience with wide array of databases which may include MultiValue, DB2, PostgreSQL, Progress, and MS SQL
  • Experience with ERP systems, accounting, and business processes

SKILL/ABILITY REQUIREMENTS

  • Ability to work independently and collaborate in a small team environment
  • Ability to work with directly with internal and external customers to analyze needs, define requirements, and ultimately synthesize proposed solutions
  • Ability to communicate proposed solutions to customers at all levels of an organization from C-level executives to technical IT staff through strong written and verbal communication skills
  • Ability to self-prioritize and execute on multiple projects concurrently
  • Familiarity with ETL processes
  • Experience with other coding languages
  • Familiarity and/or experience with BI cube development and methodologies
  • Functional level of expertise in Linux and Windows platforms

We are always looking for great candidates!

If you or someone you know is interested in learning more about working at MITS, contact us at jobs@mits.com.